Frequently Asked Questions


What Shipping Methods Are Available?

The shipping methods available to you are determined on your shipping address. Please note that shipping costs are calculated based on delivery location.

Do You Ship Internationally?

We ship all over the world from our facility here in Jakarta, Indonesia

How Long Will It Take To Get My Package?

If you are concerned as to the estimated amount of time your order will take to arrive, we have just the answer for you! Before your order is shipped, it must be processed. We ask that you allow 3-5 business days (not including weekends and holidays) for processing. This gives us time to make sure your items are picked and packed with care!


What Payment Methods Are Accepted?

here are many ways you can pay for services. Choose the option, which best suits you.

Is Buying On-Line Safe?

We've all heard stories of online shopping gone wrong. Avoid these perils following our tips for shopping online safely.

Order & Retunrs

How do I place an Order?

If you are interested in any of our products and wish to purchase it, please follow our instructions on how to place an order.

How Can I Cancel Or Change My Order?

We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please Contact Us and we will do what we can to make it right.

Do I need an account to place an order?

Nope, you don't need to have an account to place an order with UncommonGoods. You can simply shop, add items to the cart, and check out. When you place your order, you can provide an email address for order confirmations so you can track your order.

How Do I Track My Order?

The most accurate way to find out when your order will arrive is to track your package. You can do this through the Store or using a tracking number.

How Can I Return a Product?

You can return an order clicking Return on the My Orders page. or Contact Us
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